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NEO O&E Council

The Northeast Ohio Outreach and Enrollment Council (NEO Council) is a coalition of more than 40 different organizations in Northeast Ohio that provide education and/or enrollment assistance for individuals and families interested in health insurance coverage through the Health Insurance Marketplace or the Ohio Medicaid program.

Northeast Ohio CouncilThe NEO Council addresses a variety of issues that function systematically in order to reach the uninsured population in Northeast Ohio. These issues include: collaborative Council management; supporting the training and education of the region’s assisters from all agencies and organizations; using data metrics to improve outreach and enrollment efforts; coordinated outreach and enrollment activities; and utilizing shared marketing and communications tools and resources.

The Council helps facilitate enrollment events in the community and serves as a resource to provide basic education regarding the Affordable Care Act and new coverage options.  Knowledgeable, trusted, and unbiased community assisters are available to serve the Northeast Ohio community. The United Way’s 2-1-1 First Call for Help is also a resource to connect individuals and families to local assisters.  Additional information and the ability to schedule appointments online is also available at

CHAP serves as the convener for the coalition; provides staff support; hosts the NEO O&E Council monthly meetings and conference calls to foster collaboration in the community; shares best practices and lessons learned; and ensures that assistance is coordinated through the Northeast Ohio region. The coalition is led by its leadership team of committee chairs and partners.

The NEO O&E Council meets on the last Tuesday of each month from 3:00 p.m. – 4:30 p.m. at 75 Erieview Plaza, Cleveland, OH 44114 in the Second Floor Training Room. To be included on the distribution list, please contact Sandy Friedl at [email protected].

NEO Council Steering Committee
Sarah Hackenbracht (CHAP)
Trey Daly (Enroll America)
Curtis Wourms (Enroll America)
Mary Gladys (CHAP)
Adrianne Price (United Way 211)
Tony Gutowski (Center for Health Affairs)


NEO Council Committee Meeting Dates/Location/Time

Assister Education & Support Committee

Committee Chairs: Mary Gladys
Meets every other month, on the second Thursday of the month.
Time: 10:00AM to 12:00PM

Next Meeting

Date: October 8, 2015
Location: CHAP Office

There will be no meeting in December or January because of the holidays and open enrollment.

Future Meetings

February 11, 2016
Location TBD
April 14, 2016
Location TBD
June 9, 2016
Location TBD



Outreach, Education & Events Committee

Committee Chairs: Trey Daly, Curtis Wourms, Yvonne Oliver
Meets every second Wednesday of the month.
Time: 2:00PM – 3:30PM

Future Meetings

September 9, 2015
October 14, 2015
November 11, 2015

Enroll America
11008 Detroit Avenue
Cleveland, Ohio 44102